Frequently Asked Questions
Need help? We’ve got you covered.
Product
1. Does the star projector come with projection discs?
Yes! The Flylily Star Projector includes multiple themed projection discs (such as stars, galaxy, constellations, etc.). The exact number may vary depending on the package you choose.
2. Why is my projection blurry?
For the best image quality:
- Adjust the focus ring on top of the device
- Place the projector 5–10 feet (1.5–3 meters) away from the wall or ceiling
- Use it in a darker room for clearer visuals
3. Why does the rotation seem slow?
This is intentional. The slow rotation is designed to create a relaxing and immersive atmosphere. Some models allow speed adjustments via remote control.
4. The projector is making noise or lagging. What should I do?
A slight sound is normal during rotation. If it seems unusual:
- Check if the projection disc is installed correctly
- Make sure the device is on a flat surface
- Restart the device
5. The focus knob feels stuck. Is that normal?
It may feel slightly tight due to the design. Gently turn it without applying excessive force.
6. Can I leave it on overnight?
Yes, it’s safe for extended use. Most models include an auto-off timer (e.g., 1H / 2H) for convenience and safety.
Shipping
1. When will my order ship?
Orders are typically processed and shipped within 24–48 hours (excluding weekends and holidays).
2. Where do you ship from?
We ship from local or international warehouses depending on your location to ensure faster delivery.
3. Why hasn’t my order arrived yet?
Possible reasons include:
- Carrier delays
- Customs processingIncorrect or incomplete address
- If your order is delayed, feel free to contact our support team.
4. Which countries do you ship to?
We ship to most countries worldwide. You can confirm availability at checkout.
5. How long does delivery take?
Domestic shipping:
- 3–7 business days
- International shipping: 7–15 business days
Payment
1. What payment methods do you accept?
We accept:
- Visa / Mastercard
- PayPal
- Apple Pay / Google Pay (available in select regions)
2. Is my payment information secure?
Absolutely. Our website uses SSL encryption and trusted payment gateways to keep your information safe.
3. What currency are prices listed in?
Prices are displayed in USD by default. Your bank may convert it to your local currency at checkout.
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy. Items must be unused and in original condition.
2. What if my item arrives damaged?
Please contact us within 48 hours with photos of the damage. We’ll send a replacement or issue a full refund.
3. Can I exchange my item?
Yes, exchanges are available for unused items. Contact our support team for assistance.
4. How do I request a refund?
Simply reach out to us with your order number, and we’ll process your request within 1–3 business days.
Usage & Care
1. What charger should I use?
We recommend using a 5V/2A USB power adapter for optimal performance.
2. Does it support Bluetooth music playback?
Some models include a built-in Bluetooth speaker. Please check the product description for details.
3. How do I clean the device?
Use a soft, dry cloth to wipe the surface. Avoid using liquids or harsh cleaning products.