Shipping policy
At FLYLILY™, we are committed to delivering your order safely and efficiently. Please review the details below to understand our shipping process, timelines, and policies.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Before shipment, each item goes through a quality inspection to ensure it arrives in perfect condition.
During peak seasons or promotional periods, processing time may be slightly extended.
Shipping & Delivery
We offer fast worldwide shipping from our local warehouses in the United States, Canada, and Europe to ensure quicker and more reliable delivery.
Estimated Delivery Times
Most orders are delivered within 3–5 business days. In some cases, delivery may take longer depending on the destination, carrier operations, customs processing, or peak seasonal demand.
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–5 business days |
| Canada | 3–5 business days |
| United Kingdom & Europe | 3–5 business days |
| Australia & New Zealand | 5–10 business days |
| Middle East | 5–10 business days |
| Latin America | 6–12 business days |
| Rest of World | 6–12 business days |
Free Worldwide Shipping
We proudly offer FREE standard shipping on all orders worldwide — no minimum purchase required.
Notes on Delivery
Shipping times are estimates, not guarantees, and may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, and peak shopping seasons.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your order anytime via:
- The tracking link in your email
- Your account page on our website
Please allow 1–3 days for tracking information to update.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees upon arrival.
These charges are determined by your local customs authority and are the customer’s responsibility.
FLYLILY™ does not control or collect these fees.
Shipping Address
Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages lost due to address errors
If a package is returned due to incorrect information, additional shipping fees may apply for reshipment.
Delivery Delays
While we strive to deliver on time, delays may occur due to factors beyond our control, including:
- Customs inspections
- Weather or natural events
- Carrier delays
- High seasonal demand
If your order is significantly delayed, please contact us and we will assist you promptly.
Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you have not received your package:
- Please first contact the shipping carrier
- Then reach out to our support team for assistance
For items that arrive damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a solution.
Order Changes & Cancellations
- Orders can be modified or canceled within 12 hours of purchase
- Once shipped, orders cannot be changed or canceled
Contact Us
If you have any questions about shipping or your order, our support team is here to help.
📧 Email: service@flylilylighting.com